Return & Refund Policy
We stand firmly by the quality of our brew. If you aren’t completely satisfied with your coffee, or if it isn’t the strongest, best coffee you’ve ever had, we will make it right.
1. Our Guarantee: The “No-BS” Policy
- 60-Day Money-Back Guarantee: If you are not satisfied with our products for any reason, we offer a 60-day, no-questions-asked money-back guarantee from the date of your purchase on our official website.
- Applicability: This policy applies to purchases made directly through the official Death Wish Coffee website. For products purchased from unauthorized third-party sellers, please contact the respective retailer directly.
2. How to Request a Refund or Replacement
No hassle, no complicated forms:
- Email Us: Reach out to our customer support team at
hey@deathwishcoffee.com. - Provide Details: Include your Order Number and a brief note about what went wrong so we can help (letting us know if it was a taste preference, damaged packaging, or something else helps us improve).
- Resolution: Our team will swiftly process your full refund or send a replacement item. In most cases, you won’t even need to ship the coffee back.
3. Damaged Goods & Processing Time
- Damaged or Incorrect Items: If your package arrives damaged during transit, or if we accidentally sent you the wrong item, please contact us immediately with photos so we can rush a correct replacement to you.
- Refund Timeline: Once your refund is approved, it will be automatically applied to your original method of payment. Please allow 3 to 5 business days for the credit to clear through your bank or credit card company.